Mission.io Privacy Policy

Last updated: April 29, 2025

At Mission.io, we take data privacy very seriously, particularly when it comes to student data. This privacy policy will go into further detail on how and why we collect data, but we think what's most important are our basic privacy tenets:

• We only collect, store, process, or share student information that is needed for authorized education/school purposes, or as authorized by the parent/student
  
• We will never sell any personal data under any circumstance
• You own your data. You are allowed full access to your data and can request it be deleted at any time

Mission.io is committed to protecting users’ privacy while providing a personalized and valuable learning experience. As an organization, we are committed to ensuring the security and confidentiality of your information. In the following sections of our privacy policy, we will provide comprehensive details of how we handle and safeguard your data. We encourage you to continue reading to gain a thorough understanding of our practices and the measures we take to uphold your privacy rights. If you have any questions about our Privacy Policy you may contact us at privacy@mission.io.

Use of Mission.io is subject to this Privacy Policy, the Mission.io Terms and Conditions, and any applicable separate agreement signed between Mission.io and you.

The School Environment

Collectively, the classroom, teachers, and school and district administration and employees/agents are referred to in this Privacy Policy as the “School Environment.”

Mission.io is specifically designed for classroom use, which means that certain information collected is intended to be shared within the School Environment. This includes product-related or class-related activities, information, or communications that may be visible to anyone present in the classroom. Additionally, specific information may be accessible to other teachers, school administrators, and employees within the same educational institution. The sharing of such information is subject to both our privacy policy and the privacy policies of the relevant educational institutions. If users have any questions or concerns about the sharing of this information within these policies, we recommend contacting the relevant educational institutions for further clarification.

Mission.io has implemented security measures to ensure that this data will not be shared outside the School Environment, except as outlined in this Privacy Policy.

What We Collect

Personal Information

Mission.io does not collect, maintain, use, or share student personal information beyond that needed for authorized educational/school purposes, or as authorized by the parent/student. The specific information collected depends on the user type (i.e. teacher/student). The following tables show the information that we collect for each user type.

Students

Teachers

Cookies

Cookies are small data files that are commonly stored on your device when you use websites and online services. They are widely used to make websites work or to work more efficiently, as well as to provide reporting information and assist with services or personalization. There are also other technologies that are similar to cookies, which may store a small amount of data on your device (“local storage”).

Mission.io uses the following types of cookies and local storage (collectively called “Cookies” herein);

Performance and functionality Cookies: These Cookies help us to personalize and enhance your user experience.  For example, they may help us to remember your preferences and prevent you from needing to re-enter information more than once or to remember your ID and password so that you do not have to enter them each time you use our services.

Mission.io does not use cookies for advertising purposes

If you wish to disable the use of Cookies, you may do so from the browser preferences menu of your browser by either turning off Cookies or by using your browser’s privacy mode when using our services.

What we do with Collected Information

Mission.io will never sell any personal data under any circumstance. We will never allow the data we collect and/or maintain to be used to provide targeted advertising to students. We will use the student data you provide to provide our services to your school or school district. We will not keep the student data after you or the school district instructs us to delete it. You may not disclose or otherwise use the student data entered on this site for any unauthorized purposes.

We will only disclose student data to authorized employees or representatives of the school district, and will not knowingly disclose the student data to any third party without express written authorization. When, at the request of the district, we acquire assessment or other information, including personally identifiable student data, from a third-party source we treat that information with the same confidentiality and security safeguards as though it were provided directly by the district. Additional agreements may be required by the third party to authorize the transmission of data to Mission.io.

Collected information is used for the following purposes:

• To allow the teacher to manage and play the game;
• To allow students to play the game;
• To allow teachers and students to compare individual student performance against aggregate results from within that student’s class;
• To provide analytic data to teachers and school administrators;
• For software support purposes; and
• For billing purposes.

Certain information about you or activities you perform on Mission.io may be displayed publicly, for example, high scores you have achieved, or Question Groups you have created may be visible to others. Whenever possible, we provide you with choices about the privacy of your information onMission.io. We provide you the ability to control who can view the content you have created on Mission.io. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Mission.io does not share personally identifiable information outside the School Environment, except for those purposes stated within this document, without first obtaining the express written consent of the individual. Collected information in aggregate form, whereby individual users are not identifiable, is used for the following purposes:

• For statistical purposes;
• For research;
• For strategic development and business management;
• For marketing purposes related to Mission.io; and
• For customer support purposes.

Security Safeguards

We are committed to protecting student data against unauthorized access, destruction, use, modification or disclosure. Protecting student data requires efforts from us and from you. We will implement reasonable and appropriate safeguards when collecting student data from you and when storing that student data in our database and you will observe our security safeguards and exercise reasonable caution when using this site.

Specific institutional and technological security safeguards include:

• Only Mission.io employees who are authorized to handle student data are able to access the data
• Only school district employees and representatives that the district authorizes as school officials are permitted to access the system. It has a hierarchical permissions system. This means:
• A teacher will only be able to see data for his/her classes
• A Principal, Coach, or other authorized School User will be able to view all data at the school level
• An authorized district-level employee, such as an Instructional Coordinator or Superintendent, will be able to see all data for the district
• You must safeguard your User ID and Password, and not permit any unauthorized access to student data entered or kept in Mission.io's
• Upon written request by the district,Mission.io will destroy any student data for districts that no longer participate in Mission.io. Mission.io will provide written verification that the
• data has been destroyed as requested.
• If a district has not used any Mission.io product for a period of two years, Mission.io will provide written notice that the student data pertaining to their district will be destroyed, unless the district requests the records be kept. Upon destruction, Mission.io will provide written verification that the data has been destroyed
• Mission.io uses industry-standard server and network hardware and software to ensure that data is protected from unauthorized access
  

Although we make concerted good faith efforts to maintain the security of personal information, and we work hard to ensure the integrity and security of our systems, no practices are 100% immune, and we can’t guarantee the security of information. Outages, attacks, human error, system failure, unauthorized use, or other factors may compromise the security of user information at any time. If we learn of a security breach or other unauthorized disclosure of your Personally Identifiable Information, we will attempt to notify you so that you can take appropriate protective steps by posting a notice on our homepage (www.mission.io) or elsewhere in our Service and we will send an email to you at the email address you have provided to us. Additionally, we will notify the primary administrative contact at your school or district by email and telephone and assist with their efforts to ensure your notification.

Any such notice will include:

• The date of the breach.
• The type of information that was subject to breach.
• General description of what occurred.
• Steps we are taking to address the breach.
• The contact person with our Company whom you can contact regarding the breach.

Data Access

At Mission.io, we believe that you own your data, and we, therefore, value the importance of granting parents and students access to their personal information. Parents or eligible students can request access to review and correct their student's data by contacting us using the provided contact information. We are committed to promptly addressing these requests and assisting individuals in ensuring access to and the accuracy of their information.

Deletion of Student Records

Student records are deleted 12 months after the end of their last class within the product. Parents and students over the age of 18 can request to have their account, or the account of their child, and related information deleted from the Mission.io database by contacting privacy@mission.io.

Compliance with Privacy Laws

As a trusted third-party vendor, Mission.io is committed to adhering to FERPA, recognizing our role as a 'school official' under FERPA regulations. Safeguarding the confidentiality and privacy of student data is our top priority, and we maintain strict measures to handle personally identifiable information obtained from education records securely. Educational institutions can trust us to handle student data responsibly and in accordance with FERPA regulations.

Disclosure of Information to Satisfy Legal Obligations

Classcraft may disclose personal information if we have a good faith belief that doing so is necessary to comply with the law, such as complying with a subpoena or other legal process. We may need to disclose personal information where, in good faith, we think it is necessary to protect the rights, property, or safety of Classcraft, our employees, our community, or others, or to prevent violations of our Terms of Use or other agreements. This includes, without limitation, exchanging information with other companies and organizations for fraud protection or responding to government requests.

Successor Entities

In the event of any future acquisition or succession of Mission.io, the successor entity will be required to adhere to the same principles outlined in any and all Data Privacy Agreements (DPAs) entered into by Mission.io. This means that user information will either be handled in accordance with those DPAs or users will have the option to choose whether their information is transferred to the future entity or deleted.

Changes and Updates to the Privacy Policy

This Privacy Policy is effective as of June 12, 2023. Mission.io may, at its sole discretion, update, revise, modify, and/or supplement from time to time this Privacy Policy. Should we make modifications to this policy, we’ll post a notice that you will receive when you login to the Product and/or we will send an email directly to you with a copy of the new documents prior to adopting any such modifications. Mission.io's updated Privacy Policy and User Agreements will also be posted on Mission.io's corporate website. Mission.io asks users to review the updated Privacy Policy and/or User Agreements before continuing to use our services. If users do not accept the updated Privacy Policy, users can cancel their subscriptions. The user’s continued use of the services provided by Classcraft after the updated Privacy Policy takes effect will constitute the user's acceptance of the updated Privacy Policy.